360CompuTel

Phone Recording (360VoiceLog)
Home
About Us
Partners
To become a Partner
Phone Recording (360VoiceLog)
Call Center
Telecom Solutions
IT Services
On Demand IT Services
Support
Contact Information

 
 
360VoiceLog (Another Software to replace LogFinity):
 
Digital Call Recording & Monitoring System

Why 360VoiceLog and not other recorders?
 
360VoiceLog records all calls or selectively by choosing certain criteria such as: Extension, Channel, Call date-time, Call type (incoming/outgoing/radio), Caller ID, Dialed digits and On demand. Authorized users can use a certain discard code to delete unnecessary calls during or at the end of the call. It also gives the option of backing up everything or using criteria such as Call date-time, Dialed digits, Caller ID, Channels, Duration, Call type, Ring count and Urgent calls. Calls recorded by the intuitive and easy to use 360VoiceLog can be classified as urgent and action needs to be taken. Users can search using those criteria. Supervisors can monitor any channel from his or her PC using PC speakers, including remote monitoring using the web interface.
 
360VoiceLog creates a database of phone calls that can be part of the enterprise Information System. Phone calls are saved in the format of MP3 or Standard Wave files, which makes the files easily accessible from any PC.
 
Businesses don't need to worry about maintaining two systems for authentication, backup and administration. 360VoiceLog will be part of the already existing Information System and Security Policy. Businesses will have a single point to maintain one database, one users authentication, one security policy and one backup strategy.
 
Why recording phone calls is important?
 
Recording can be a valuable feature in call/contact centers, helping to monitor agent performance while performing quality assurance tasks. Order entry verification and confirmation can be easily accomplished when calls are recorded. Digital message recording is also another means of media for businesses to communicate with their customers. 360VoiceLog enhances customers' call/contact center performance by providing them with valuable recording functions. 360VoiceLog's integration with the business' Customer Relationship Management (CRM) application provides a complete and valuable solution.
 
Features

Open Architecture

 

   360VoiceLog's designed to handle a very high load of calls. For reliability, it was designed to run as a background service whenever you start the system. Users don’t need to login to start it. 360VoiceLog server is built using standard computer industry hardware components. It is a PC based solution to give you the power to customize it for your specific requirements, as well as your budget.

360VoiceLog built to support analog lines, Radio Channels and digital lines (T1 & E1)

 

User-Friendly Interface

 

360VoiceLog's graphical user interface (GUI) was built to be intuitive, easy to use and to provide easy access to different features to maximize your business efficiency and overall productivity. Users who are already familiar with MS Windows applications can easily start using it with almost zero training.

 

Secure & Reliable

 

360VoiceLog uses a reliable & secure database server to store, backup and manage recorded activities. 360VoiceLog gives the option of using either MS SQL Server (requires License) or MSDE (doesn’t require license).

360VoiceLog provides protection for urgent calls by marking them to protect them from accidental deletion.

 

Backup & Backup Criteria

 

360VoiceLog provides primary storage (Hard Drive) as well as storing files in a network storage server. In addition, 360VoiceLog support Single and Dual DVD recorder drive up to 9.4 GB on each DVD (4.7 GB for each side). To provide the proper backup administration tools, 360VoiceLog provides a complete and detailed Hard Drive and/or Network storage status as well as automated sorting and numbering for the DVDs.

 

For each backup device, 360VoiceLog gives you the option of backing up everything or just certain files using criteria such as: Call Date-Time, Dialed Digits, Caller ID, Channels, Duration, Call Type, Ring Count and Urgent Calls. You can also view backed up calls using search criteria as well.

 

Scalability

 

360VoiceLog runs up to 128 Channels (phone lines) per machine, but there is no limit for the number of machines, which make 360VoiceLog scalable to meet your business needs.

 

Caller ID & Name Detection

 

Caller name and number are displayed with each call, enabling a quick location of calls and the source of each call, for easy identification of call source. That provides a Marketing database to measure the response rate for Marketing Campaigns to maximize the value of your Dollar spending. 360VoiceLog supports caller ID, DTMF / NA-FSK.

 

Extension number detection

 

360VoiceLog can trace the extension that placed the call or the one that received it, enabling the system to be connected to the CO. lines of the PBX, but at the same time providing information about internal extensions.

 

Advanced archiving capabilities

 

360VoiceLog was built to optimize the indexing system for managing the archive library and quickly locating the media containing the required recording.

 

Recording Criteria for Flexible recording modes

 

360VoiceLog can record all calls or selectively by choosing a certain criteria such as:

 

-          Extension

-          Channel

-          Call date-time

-          Call type (Incoming/Outgoing/radio)

-          Caller ID

-          Dialed digits

-          On demand

 

For convenience, administrator can setup Discard Code to delete unnecessary calls by users at the end of the call.

 

Real time monitoring

 

360VoiceLog provides a real time monitoring for calls and activities. Calls can be monitored while the conversation is taking place. This is easily achieved by simply selecting the line to be monitored. It also provides online channel status display. In addition, 360VoiceLog provides visual and audio alarm to alert administrator in the event of telephone line or system failure.

 

Calls Search

 

   You can view calls using enhanced list view where you can group, search and sort calls by one click.

Search criteria for calls includes:

 

-          Time

-          Date

-          Specific telephone number

-          Dialed digits (stream or code)

-          Called number

-          Caller ID (calling number)

-          Caller name

-          Urgent calls

-          Channel number or ID

-          Extension

-          Duration

-          Missed calls

-          Call Type (Incoming/Outgoing/radio)

-          Ring Count.

 

To listen to the call, you simply click on it.

 

Calls File Format

 

   360VoiceLog gives you the standard Wave file format (built-in Windows) and MP3 format to provide compression and quality of the calls (8 Kbps MP3 compression).

 

-          40GB Hard Drive gives 11,650 recording hours.

-          80GB Hard Drive gives 23,300 recording hours.

-          120GB Hard Drive gives 34,950 recording hours.

 

Web-based interface*

 

With the proper permissions, administrators and users can access 360VoiceLog using a user-friendly web-based interface. It provide an easy and efficient access to the setting and calls through your LAN/WAN *(360VoiceLog Enterprise version only).

360VoiceLog is a PC-based digital recorder. It uses one of the best digital recording board available in the market provided by Pika Technologies (www.pikatechnologies.com).

 

·        Technical Specifications

 

Inputs

 

-    Analog: Telephone lines, PBX EXTENSIONS.

-    Radio Channels.

-    Digital: Telephone lines, E1, T1 ISDN PRI.

 

Capacity

 

4-128 Channels / Server. Expandable by networking servers up to thousands of channels.

 

Recording storage

 

Unlimited, depends on the size of hard disk or network storage.

 

Archiving storage

 

Single or dual DVD-RAM drives (9.4 GB-4.7/SIDE) or Network based DVD RAM jukebox.

 

Digitization

 

8Kbps, 16Kbps, 32 Kbps, 64 Kbps compression.

 

Recording trigger

 

On-Hook, DTMF, channel, Caller ID, Caller Name.

 

Audio output

 

External speakers, Headphone, remote playback.

 

Operating System

 

Windows 2000 / XP.

 

PBX interface

 

SMDR output from PBX for Extension Detection (optional).

Characteristics

 

 

-    Radio Recording Threshold: -60 dbm – 0 dbm

-    Input Impedance: > 1M ohms